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Acceptable Use Policy

Last updated: May 27, 2026

This Acceptable Use Policy ("AUP") sets out the things you can't do with Appraa. Violations may result in immediate account suspension or termination without refund, and may be reported to law enforcement when appropriate.

Hard prohibitions — never under any circumstance

  • Emergency services and government lines. Do not place or attempt to place calls to 911, 988, 211, 311, 411, 511, 611, 711, 811, 112, 999, or any government tip line. If you have an actual emergency, dial directly from your phone.
  • Impersonation. Do not instruct your agents to claim to be law enforcement, government, IRS / tax authorities, immigration officials, lawyers, doctors, paramedics, banks, debt collectors, utility companies, or any other authority.
  • Harassment, threats, and violence. Do not instruct your agents to threaten, intimidate, scare, swat, stalk, or use profanity at any recipient.
  • Scams and fraud. No phishing, no requests for passwords / PINs / one-time codes / SSN / banking / credit-card info, no fake-invoice schemes, no romance scams, no gift-card or wire-transfer requests, no fake "you owe money" calls.
  • Child sexual abuse material (CSAM) or anything sexualizing minors.Zero tolerance. Reported to NCMEC.
  • Spam and bulk calling. No autodialing to lists you haven't obtained consent from. No calls to numbers on the national Do Not Call registry unless you have a documented prior business relationship or written consent.
  • Political campaign calls. Heavily regulated under FCC and state law; not supported on the Appraa platform.
  • Debt collection without proper licensing. If you are a licensed debt collector, contact us before using Appraa for collections so we can confirm compliance with FDCPA, state debt-collection laws, and required disclosures.

Compliance you must follow

  • TCPA. Get prior express written consent for marketing calls to mobile numbers. Honor opt-out requests immediately and permanently.
  • DNC. Do not call numbers on the National Do Not Call Registry without an established business relationship.
  • AI disclosure. Our system always discloses on outbound calls that the caller is an AI. Do not attempt to override this in your agent instructions.
  • Recording laws. Inbound calls to your assigned number are recorded. In two-party-consent states, your callers will be informed before they speak.
  • State robocall laws. Several states (including FL, TX, OK, WA) have their own robocall restrictions beyond TCPA. You're responsible for compliance in the jurisdictions you call into.

Technical limits

  • One Vapi-assigned command-center number per account. Do not attempt to share or resell.
  • Per-day outbound-call caps apply by plan; bypassing them via multiple accounts is a violation.
  • Reverse-engineering, scraping, or unauthorized access to the API beyond your account is prohibited.
  • No use of Appraa to generate content that violates a third party's copyright, trademark, or other IP rights.

Reporting abuse

If an Appraa agent has misused your number or harassed you, email abuse@appraa.tech with the date, time, and a screenshot or recording if you have one. We respond to abuse reports within 24 hours and will terminate offending accounts immediately upon confirmation.

Enforcement

We may, at our sole discretion: suspend or terminate accounts, refuse to place specific calls, block specific destinations, refund nothing or partially, and cooperate with law enforcement. We don't pre-screen every agent or every call, but we do log safety events and review them regularly.